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A Workshop
on
Standards of Performance & Consumer Satisfaction
in the Power Sector, Orissa
Organised by
Orissa Electricity Regulatory Commission,
Bidyut Niyamak Bhawan, Unit- VIII,
Bhubaneswar – 751012
To commemorate
the 12th Foundation Year
Date of Workshop: 22nd September,
2007
Venue Hotel Swosti Plaza, Bhubaneswar
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P R O G R A M M E
09 : 00 AM - Registration
09 : 30 AM- Arrival of the Hon’ble Chief Minister, Orissa
10 :00AM- Lighting of lamp & release of the SOUVENIR by the Chief Guest,
Hon’ble Chief Minister, Orissa
10 :10 AM Welcome Address by Chairperson, Orissa Electricity Regulatory
Commission
10 :20 AM Address by Guest of Honour, Hon’ble Minister of Finance Govt.
of Orissa
10 :30 AM Address by Guest of Honour, Hon’ble Minister of Energy, Govt.
of Orissa
10 :40 AM Address by the Chief Guest, Hon’ble Chief Minister, Orissa
10 :55 AM Vote of Thanks by Shri K.C.Badu, Member, OERC
11 :00 AM Tea
FIRST SESSION
11:15 AM Overall & Guaranteed Standards of Performance Moderator, Member
Sri S K Jena
Presentation on “Prescribed Standards, Existing Conditions and Road Map
for the Future” by Shri K.L. Panda
11:45AM Response of Utilities
12:15PM Discussion by Participants
1:30 PM Lunch
SECOND SESSION
2:30 PM Consumer Satisfaction vis-a-vis Standards, Moderator, Member Sri
K C Badu
Presentation on “Provisions for Consumer Satisfaction, Achievements and
Road Map for the Future” by Purabi Das
3.00 PM Response of Utilities
3.30 PM Discussion
4.30 PM Tea
THIRD SESSION
4:45PM “Best Practices in Service Delivery and Standards of Performance”
by other utilities, Moderator, Sri B K Das, Chairperson
Presentations by NDPL, CESC & Mr. Gandhi Babu on A.P. Practices
5.30 PM Discussion
6.25 PM End of Workshop
6.30 PM Press Briefing
7.00 PM Cultural Programme
7.45 PM Dinner
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