PROCEDURES AND PRACTICE DIRECTIONS

1. Complaint Handling Procedure for Distribution Licensee

2. Conceptual Issues of Electricity tariff in Orissa prepared by OERC

3. Code of practice on payment of bills

4. Commission's Grievance Handling Procedure

5. Practice Directions on Procedure for obtaining consent of OERC for setting up Generating Stations including Captive Power Plants (Revised w.e.f 20.4.2002)

6. OERC (Procedure for filing appeal before the Appellate Authority) Regulations,2004

Archives

• Code of practice on payment of bills

• Complaint Handling procedure of Licensee relating to Distribution and Retail Supply